Terms and Conditions

Your order for Driving Services as conveyed to us via our website, email, or over the phone and approved by us is referred to as a “Booking.”

“Booking Services” refers to the taxi reservation services that we provide to you;

“Driver” refers to the specific driver who serves you with the Driving Service;

The services given to you by the Driver in response to your Booking are referred to as “Driving Service.” To be clear, Driving Service may entail the transportation of passengers and/or the couriering of objects on your behalf.

“Fare” refers to the cost of the Driving Services; and

“Vehicle” refers to the car that the Driver is driving.

You accept and agree that:

These Terms apply to all Bookings;

HYFLY acts as a booking agent and is solely responsible for providing the Booking Services; and

The contract between you and us is restricted to the Booking Services. The Driver will be your direct contact for the Driving Services.

HYFLY will provide you with the Booking Services with reasonable care and expertise.

HYFLY may present you with an anticipated travel time for your journey while providing the Booking Service, but this is solely for guidance. It is your obligation to allow enough time for the journey, and you should factor in extra time for delays and unexpected events if the journey is critical, especially if subsequent connections and/or appointments are at risk of being missed.

When making a reservation, you must specify the appropriate car size for the number of guests and luggage. We cannot guarantee that we will be able to transport excessive amounts of luggage. Please keep in mind that a child, regardless of age, counts as one passenger.

If you or a member of your group requires a wheelchair, please note this when making your reservation. Please be advised that, depending on availability, a vehicle capable of transporting a wheelchair user may have a lengthier wait time. If you would like to request a specific vehicle type and/or Driver for your Booking, we will do our best to meet your demands, but we cannot always promise that they will be met. If the request cannot be fulfilled, we will notify you at the time of booking.

All booking has to be made on website and pay by card. If you/ or our booking system unable to process your card for any technical reason, we may be able to assist you with over the phone. We shall collect any payments made by credit card on behalf of the Driver.

We supplied you with a fixed fare at the time of Booking, based on the information you provided at the time of Booking. The Driver must provide the Driving Services for the specified Fare if the initial Booking request does not include any additional drop-offs, pick-ups, route or destination changes, or additional waiting time (save for airport pick-ups, which we allow for a 30-minute wait period as standard). You understand and agree that if such changes occur after a Booking has been made, you will be responsible for directly negotiating the new Fare with us/the Driver.

During the ride, you are responsible for the behavior of all passengers in the vehicle. In the odd event that the vehicle is soiled by any passenger, you will be charged the applicable soiling fee of the local authority under whom the Driver is licensed to pay cleaning costs.

 Eating, drinking, vaping, and/or smoking is strictly NOT allowed in the vehicle.

Taxis are excluded from legislation dealing to children traveling in a baby/child seat or booster, according to UK law; additional information on the legislation can be found here.

HYFLY is unable to provide any kind of child seat for health and safety reasons. If a child seat is required for your journey, it is the obligation of the child’s parent or guardian to provide one, as well as to install and secure the seat in the car. If you plan a return trip and bring your own kid seat, the driver who completes your booking will store it for the return trip.

HYFLY cannot offer to provide service to unaccompanied adolescents unless they actively request it.

If you need to cancel your reservation, please contact us as possible. If you cancel a Booking after the Vehicle has been dispatched, you may be charged a fee, which will be calculated based on the distance/time the Driver has traveled/spent previous to the point of cancellation. In general, journeys within Cambridge’s immediate vicinity are dispatched up to twenty minutes before their scheduled arrival time.

HYFLY may be forced to cancel a Booking before the scheduled pick-up date owing to reasons beyond our control. If this happens, we will give you as much notice as possible and issue a refund for any money you have already paid.

If an occurrence beyond our control affects our ability to provide Booking Services to you, we will notify you as soon as feasible and will take steps to minimize the impact of the delay. We will not be liable for any delays caused by the event. If we follow this procedure, but if there is a significant danger of delay, you may contact us to terminate the booking and receive a refund for any services you have paid for but not received.

Our liability is restricted to loss or damage caused solely by the Booking Services. We will not be liable for any damages you incur as a result of the Driving Services, and you acknowledge and confirm that any losses you incur must be sought against the Driver. Please contact us if you have any complaints, concerns, or issues with the Driving Services, and we will do our best to help you resolve these issues with the Driver.

We are responsible for any loss or damage you experience that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill if we fail to comply with these Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or harm is foreseeable if it is either evident that it would occur or if both, we and you understood it might occur at the time the contract was created, for example, if you discussed it with us during the Booking process.

Where it would be illegal to do so, we do not exclude or restrict our liability to you in any manner. This includes liability for death or personal injury caused by our carelessness or that of our employees, agents, or subcontractors, as well as liability for fraud or fraudulent misrepresentation.

We are not liable for your business losses. The Booking Services are solely available for domestic and private usage. We will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use the Booking Services for any commercial, business, or re-sale purpose.

Your personal information will only be used in accordance with our Privacy Policy. Our Privacy Policy is available on our website.

HYFLY reserves the right to modify these Terms at any time by posting updates online. Please check these Terms on a frequent basis to make sure you’re up to date on any changes. The Booking Services are governed by the Terms posted on our website at the time of your Booking.

This agreement is solely between you and us. No one else has the authority to enforce any of its terms.

Each of these terms’ paragraphs functions independently. The remaining paragraphs will remain in full force and effect if any court or relevant body rules that any of them are unlawful.

These terms are governed by English law, and you may pursue legal action in English courts in relation to the services. If you live in Scotland, you can take legal action in either Scottish or English courts regarding the services. If you live in Northern Ireland, you can take legal action in either the Northern Irish or English courts in relation to the services