Privacy Policy

Here at HYFLY TAXIS boundaries play a significant role and our customers’ personal information is used to meet our legal as well as contractual obligations. So as to provide them with our satisfactory services. No inessential personal information will be collected from our customers.

A client may make a booking with us via our website or our contact number. Their personal data will be used to complete their booking so as to provide them with our services. This usage of data will include their name, current address, email address, phone number as well as credit/debit card details. Our legal obligation to business accounting and tax purposes urges us to gather those personal data.

The client’s details are subsequently shared to our subcontractors who take part in the booking process, this includes payment providers, credit reference agencies who take care of any security risks.

If the client were to visit our office, their images as well as recordings may be taken via our CCTV. This is done to ensure the security of our company.

A client’s personal information is also used to provide them any services that they require when they contact us via phone or website regarding information about our services, how our site works and details on the booking they have made.

If a client has any questions regarding the contract between us, then the contract is the lawful basis we rely on to handle any of their queries.

If a client chooses to receive booking/registration communications from our company or have communications from our company or have indicated an interest in our facility, their personal information that we have mentioned above along with their sector preferences will be used to provide them with their preferences. Booking or registration emails will be sent to clients because of two reasons, either they chose to receive them or if they have not chosen to receive them then they are sent by us to advertise our company, HYFLY Taxis. Emails from us will all have directions on how to unsubscribe so that a client will cease receiving them.

None of our clients are tasked with providing us with their personal data for business purposes. They are also given the choice to let us know how their personal data should be processed by us by contacting us at our website.

Assuming that a driver wants to join our company, they can contact us regarding being registered via email, phone as well as third party managers. Their personal data including their registration information, accomplishment, license details, vehicle information, insurance number etc will be used in their registration process for working in our company. This is done to achieve a contract so that we can process their right to work.

Every client’s personal information will be used in such a way that the site will be more tailored for them and the services displayed for a client on our site will differ from when they are displayed for a different client. Personal information from clients will be put in service to decrease security risk in our site, to orchestrate our site and for central affairs such as troubleshooting, data analysis, experimentation and survey purposes. A client can prevent us from using their personal data by clicking the “do not track” button in their browser, however, doing so will result in our site not being unique to the client viewing it.

To provide our clients with the finest of experiences, we use their data in a number of ways mentioned.

Personal information of clients will be transferred to a third party.

If we were to sell the majority of our assets then clients If we were to sell the majority of our assets then client’s personal data will be shifted to the buyer under data protection. This is done to showcase our interest in continuing our business by the buyer. Special circumstances will have us sharing your personal data to comply with law obligations. When a client ridicules the usage of data in this way then the buyer of our business will not be able to impart services to them.

Various rights under data protection laws are given to clients. These can be used when contacting us.

Request access: Clients can request access to their data hence they will receive a copy of all of their data that our company holds and if we are legally processing it.

Request correction: Clients can ask to correct any inaccurate or incomplete data that our company holds.

Request erasure: Clients can ask to remove any data that we do not require to process.

Request restriction: Clients can ask to restrict or suspend the clarification of their data. 

Request transfer: Clients can ask to transfer their data to a third party.

Every client has a right to file a complaint with our company.

None of our client’s personal data are disclosed without their consent except for purposes given in this article. Our company used several third parties to provide services such as:

1. Business operators, account beneficiaries who are part of providing/operating our business.
2. Governmental and regulatory bodies like; HMRC, Financial Conduct Authority, the Ombudsman and the Information Commissioner’s Office.
3. Debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other office functions.
4. Credit Reference and Fraud Prevention Agencies.

At HYFLY Taxis, our client’s privacy holds a great value to us and hence why we take every measure and precaution possible to ensure safety to our clients. precaution possible to ensure safety to our clients. Clients’ information are protected from any form of unauthorised access, deletion, disclosure or destruction and also contains multiple security system in place such as,

1. Distinctive account numbers and passwords.
2. Client data is secured in our systems by firewalled network and antivirus and antimalware protection.
3. Our internal data is regularly backed up so that no data is lost whatsoever.
4. Payments are encrypted.
5. Hard copies of documents are also stored in our offices.

Nevertheless, if  a client has any concern regarding their data, they can contact us through email or website.

Data collected by us will be stored and/or transferred to places outside the UK, based on our servers within the EEA. When we transfer data outside of the EEA, we can fully ensure its security protection by making sure that the place it is transferred to will issue an ample level of protection by the European Commission. We will also ensure its safety through contracts which would be approved by the European Commission thus providing the data with the same level of security it has within EEA. Data will be transferred to providers that are part of the Privacy Shield therefore, forcing them to provide similar protections.

Contact us through our website for details on how we protect transfers of our client’s data.

We hold on to our client’s personal information for as long as necessary in terms of fulfilling the purposes that they were collected for. We do this predicated on legal requirements, such as, UK tax law, this requires us to hold on to client’s personal information for a minimum of 6years.

We will contact our clients every year to make certain that our clients are happy to be receiving electronic communications. If our client wishes to no longer receive them, then we will guarantee to cease sending them.

We retain information for any amount based on the nature and sensitivity of the personal information, risk nature and sensitivity of the personal information, risk of unauthorised use/disclosure of client’s information, why we handle your information and how we attain such purposes by other means.

We may also put our client’s personal information under anonymity so that it cannot be used for statistical purposes

Our company processes our client’s data in accordance with the privacy notice and protection laws. Although, if a client desires to file a complaint against the usage of their personal data or are discontented with our services, they can do so by contacting us or the Information’s Commissioners Officer.

Changes to our policy will always be updated here in this notice. We urge our clients to frequently check our notice to perceive any changes or updates to our client.