Cancel and Refund Policy
If you need to cancel your Booking You (Customer) have the right to cancel a Booking made through the Website as soon as possible or contact us with quoting the booking reference. For cancellation, refund or reschedule following conditions and charges will apply:
• If you want to cancel a Booking after the Vehicle has been dispatched then a charge will be applied based on the distance and time
• In the event that You are not available (No show) at the Agreed Pick-Up Point within 10 minutes of the Agreed Time, we will not liable to fulfil our agreement and NO REFUND will be made. (No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address wrong date/time bookings.)
- For any refunds due to you for cancellations will be made to the card/original payment method within 5 (Five) working days. We will charge 5% of booking fare.
- All pickups from the airports and cruise ports are allowed 30 minutes free from the landing time/docking or pre agreed pick up time. Any further waiting time will be charged at 40p per minute/ £24 per hour (minimum £10).
- Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 40p per minute will be added to the fare quoted.
- Additional drop offs and pickups will be charged per mile £2 rate plus fee of £2.00 per pick up and drop offs.
- For booking for airport (collection/drop off), customer has to contact us at least 6 hours before for cancellation/ reschedule. Cancellation or reschedule less than 6 hours but more than 2 hours, you will charge 70% for cancellation fees of booking value (Fare) and rest 30% will be refunded to you. If you reschedule same booking (Pick up and destination must be same as previous booking) with us within 3 days, you will charge 60% (Based on original booking fare) administrative fees and rest 40% will adjust with new fare. Please note that, if your new booking (fare) value is less then 40% of previous booking (fare) value, you will not be entailed for any refund. Any cancellation for less than 2 hours, You NOT entailed for REFUND.
- If the passenger missed a flight, please informed to us immediately so that we will notify the driver not to enter the airport for that pick up.
- If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall, this means that the driver will wait in the arrival hall up to 1 hour 30 mins from flight landing time. If the passenger fails to meet or contact the driver or our customer service within this time limit or make contact to inform their status at the airport will be considered as a “NO SHOW”. Please note that, if you contact us via “email” we are NOT guarantee that we can reply on time, therefore we are liable to for any adjustment/reschedule/refund.
- All bookings pre-paid by a credit or debit card will not be refunded in the event of a “NO SHOW”.
- The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions etc.
- Phone bookings can be taken during our working hour. Bookings are maintained with great attention and care. Please note that your call may be recorded for training and verification purposes.
- We will not be held liable for any incorrect information provided by third party.
- After make booking with us we will send e-mail confirmations/texts about booking to all of our customer/passengers. This will include phone bookings as well as web. Please check your email (inbox) as well as spam folder. If you don’t receive the confirmation mail within 30 minutes, please contact with us.
- For all return journey, please note passengers booked for the two-way journeys, must reconfirm the return pick up booking by email or by telephone 24 hours before the pickup time and not earlier than 72 hours.
- Failure to do will result in cancellation or no booking will be made for the return journey regardless of payment made in advance.
- If you know you will have problem in reconfirming the return journey, please do the special arrangements by contacting us to get the return journey booking confirmation and make sure you obtain the return journey booking reference number.